General conditions of sale

Application of these general conditions of sale:

The general conditions thus presented apply to any purchase made from the website on its online store via the website or by telephone. To know the conditions of his order, the customer can click at any time, even before placing an order, on “General Conditions of Sale”.

Placing an order implies the full and unrestricted acceptance of the customer to the various clauses presented in these GCS. Only a written agreement stipulating between the two parties special conditions can be accepted, otherwise these conditions presented are automatically subject to the existing contractual relationship between the Customer and the site

The customer declares before validation of his order to have accepted these GCS and consequently to fully adhere to them.

Order method:

All orders are made on the site

The customer builds a basket by choosing the number of products he wants. Once his selection has been made, the customer validates his basket and his method of payment.

After accepting the T&Cs, the orders become final when they are validated by the payment of the products.

The verification department of is entitled to require the customer to provide proof of identity and address (K-bis extract, intra-community VAT number for legal persons) to validate the order. In the event of refusal on the part of the customer or non-compliance of the parts, may refuse and cancel the order. For his part, if the customer does not want to submit to this control, this can cancel the order.

The verification department is also entitled to cancel certain orders if it considers that some of them present various anomalies and irregularities. (Doubts on the identity of the customers, usurpation, creation of irregular accounts etc…).

An invoice is issued by and available in the “my account” section on the website. At the customer’s request, an invoice may be sent to him by email, or to his billing address. An order confirmation is sent by email.

In accordance with the terms of law n°80 336 of May 1, 1980, relating to the retention of title, the products remain the property of until full payment of the invoices.

The customer becomes the owner and responsible for the items upon delivery, the transfer of possession being transfer of risks.

Payment methods and prices:

A: Methods of payment:

Payment for products can be made by check, bank cards, gift cards or gift vouchers.

Bank cards :

Cards bearing the initials CB, VISA, EUROCARD, MASTERCARD or AMERICAN EXPRESS are accepted. By choosing to pay by American Express, the customer agrees to bear an increase of 3.25% of the total amount of his order for management of costs (for transactions in EUROS) and 2.60% of the total amount of his order (for transactions in GBP).


For France, prices are expressed in Euros (€) and displayed inclusive of all taxes (French VAT and all other applicable taxes).

The price indicated on the product sheets is indicated excluding transport costs. On the same product, the price may vary depending on the quantities chosen. The transport costs vary according to the delivery method chosen by the customer. DELIVERY RATES APPLICABLE WHEN ORDERING ARE AVAILABLE ON THE SITE. reserves the right to modify its selling prices.

All promotional operations (vouchers, reduction vouchers, partner reductions, etc.) are limited to one person per household and per operation. reserves the right to refuse orders that do not meet this criterion.

Delivery :

National delivery: Upon receipt of payment for the order, launches transport and delivery operations. The delivery of the items ordered is made to the address provided by the customer. The delivery information indicated by the customer is binding on the latter. In case of error or lack of information leading to a defect or absence of delivery, the site will not be held responsible. In case of return for incomplete address, the customer will have the possibility either to modify his address and to have the goods reshipped by bearing the new return costs, or to be reimbursed for the order deducting the initial shipping costs.

Responsibility for transport: It is up to the customer to check the contents of the package at the time of receipt and to formulate reservations if necessary, as follows: on the delivery note provided by the carrier or by immediately calling the customer service of the carrier, in the presence of the deliverer. And, in all cases, by notifying the site by REGISTERED LETTER addressed to its correspondence address appearing on the transport note within 2 days after receipt of the package AND by email to:

Deadlines: undertakes to make every effort to deliver the products ordered as soon as possible. The deadlines vary according to the product, the delivery method chosen and the country of destination of the goods. If the products in the order have different delivery times, the longest delivery time applies to the entire order.

Stock and out of stock:

In case of out of stock on a product ordered, undertakes to keep informed as soon as possible and will offer its customer various alternatives:

-The replacement of the product out of stock by the following vintage or by an equivalent or superior quality product under the same price conditions.

– Reimbursement of the unavailable product(s) or the entire order according to the customer’s choice.

In the case of a temporary shortage, the customer will be offered the choice to wait until the date of restocking which will be indicated to him. The customer will have the possibility to accept and wait to receive his entire order, request the partial or complete cancellation of his order.

Business Operations and Benefits:

All of the promotional offers on the website, such as the Flash Sales, Clearance, Damaged Labels sections and commercial operations such as sales (winter and summer), are subject to specific conditions. Indeed, these operations can be committed over a period, on a limit of stock, availability, quantity. At the end of the offer, the products are subject to change in price. As a result, the customer benefits from this offer over a period of time and once the latter has expired, cannot undertake to offer the same advantages to the customer on another future order.

Right of withdrawal:

Terms :

You have the right to withdraw from this contract without giving any reason within fourteen days.

The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

To exercise this right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post or e-mail).

You can use the withdrawal form to download on the following link: form to download but it is not mandatory.

In order for the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Retraction effects:

In the event of your withdrawal from this contract, we will reimburse you for all payments received from you, not including delivery costs, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. .
We will proceed with the reimbursement using the same means of payment as the one you used for the initial transaction, unless you expressly agree to a different means, in any case, this reimbursement will not incur any costs for you. Reimbursement is only effective upon receipt of the goods subject to the withdrawal and after control by our verification department that these goods are found to correspond to their initial state on the day of their shipment.

You must return the goods by hand or return it to us at the address of appearing on the original delivery note of the order, without undue delay, and in any event, at the latest fourteen days after you have informed us of your decision to withdraw from this contract. This period is deemed to have been complied with if you return the goods before the expiry of the period of fourteen days.

You will be responsible for all direct costs of returning the goods.

Your responsibility is engaged with regard to the depreciation of the good resulting from manipulations having not allowed its preservation in its original state to preserve its nature, its characteristics and its proper functioning. In the event that certain products have been started, transformed or consumed, in any form whatsoever, will have the right to deduct these products from the reimbursement made to the buyer.

Applicable law and dispute resolution:

Consumer Mediation Service:

Amicable settlement of disputes between the professional and the consumer in accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code.

In the event of an unresolved dispute between the Professional and the Consumer, the consumer has the possibility of seizing the consumer mediator.
Before contacting the consumer ombudsman, the consumer must have already tried to resolve his dispute directly with the professional through a written complaint or have made a complaint under the terms of the contract concluded with the professional.

Consumer mediation is an out-of-court settlement of consumer disputes.

If the conditions are met, consumer mediation will take place according to a specific process and according to the texts in force.

To contact the consumer ombudsman:

MEDIATION – LIVE BETTER TOGETHER Site address: . Address of the mediator: 465 avenue de la Liberation 54000 NANCY

Important :

Never send defective, litigious or refundable items to the consumer mediator.
Never send the original documents to the consumer mediator.
Please make photocopies.

European online dispute resolution platform:

Contact address

Applicable law and competent jurisdiction:

These general conditions of sale are governed by French law. If any of the clauses of these conditions prove to be null and void, this will not affect the validity or the respect of these conditions. In the event of persistent disagreement concerning these present conditions and in the absence of an amicable agreement, any dispute will fall within the framework of the attribution of jurisdiction to the jurisdiction of Albi (81) in the Tarn department.

Protection of minors:

When registering, the customer must recognize his majority. In addition, with each order, during validation and before payment, the customer by accepting these T&Cs will again recognize his majority.

Data protection :

The site has been declared to the CNIL. In accordance with the law n ° 78-17 of January 6, 1978, relating to Data processing, Files and Freedoms, you have a right of access, rectification and deletion of the personal data concerning you and making the subject of processing under the responsibility of You can exercise this right by contacting our customer service by email at: This site has been declared to the CNIL.

In order to meet customer needs and ensure optimal remote service, the company is required to record certain personal data (surname, first name, address). This information is intended exclusively for

Credit card payments are secured by an online payment system with SSL standards. In addition, all the banking information that you communicate to us, during your online purchase, is neither stored nor visible on the Internet. certifies the confidentiality of your data.


The photos and illustrations used on the site are non-contractual. The images and photographs are the exclusive property of and are not free of rights.